Access & Permissions

This page covers the most common issues caused by missing organization or project access.

I can’t see a tab or action

Symptoms

• A tab such as Connectors or an action such as Add Source is missing.

Likely causes

• Your role is view-only for that area.
• Some settings are only visible to admins.

How to fix

• Verify your role in the relevant scope:
  • organization-level settings are typically managed by Organization Admin
  • project configuration is typically managed by Project Owner or Project Editor
• If you don’t know who can grant access, ask an Organization Admin.

I get “not authorized” or “forbidden”

Likely causes

• You are not assigned to the project.
• Your project role doesn’t allow the action.

How to fix

• Ask the project owner or an Organization Admin to grant you the needed project role.
• If you believe you already have access, contact Support with the project name and the URL.

I can view a project but can’t edit anything

Likely causes

• You are assigned a read-only role in the project.
• Ownership and editing are restricted to a smaller group.

How to fix

• Confirm your project role in the project header, for example My Roles.
• Ask the project owner to grant an editing role if you need to change settings, run workflows, or manage assignments.

When to contact Support

If you think access is configured correctly but the UI still behaves unexpectedly, send:

• the organization and project name
• the page URL
• your expected role
• what you tried to do and the exact error text