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Support ​

If you’re blocked, have questions, or want to share feedback, the Modulos team is here to help.

Contact ​

If your organization has an agreed support channel, use that channel for fastest routing.

How to get help faster ​

Include:

  • organization name
  • project name
  • page URL
  • the action you took and what you expected
  • what happened instead and the exact error text
  • timestamp and timezone
  • screenshots if the UI is involved

If the issue involves an integration, also include:

  • integration type, for example Datadog or GitHub
  • whether it affects one user or the whole project
  • any recent credential rotation or permission changes

Severity and impact ​

To help prioritization, tell us:

  • how many users are affected
  • whether there is a workaround
  • whether the issue blocks audit readiness or a time-sensitive deadline

Response times depend on your contract and deployment.

Self-serve first ​