Troubleshooting

Troubleshooting is for quick, self-serve fixes. If you’re blocked, see Support.

Start here

Before diving into specific issues, confirm:

• You’re in the right organization and project.
• Your role matches what you’re trying to do.
• You can reproduce the issue in a private window or another browser.
• You have the exact error text and a timestamp.

Collect this for Support

Include these details in your message to [email protected]:

• organization name
• project name
• page URL
• the action you took and what you expected
• what happened instead and the exact error text
• timestamp and timezone
• screenshots if the UI is involved

Browse by topic

Access & Permissions

Missing tabs, forbidden errors, and role-related issues

Integrations

Sources, connectors, and API tokens

Testing

Metrics, tests, schedules, and error states

Evidence & Exports

Upload issues and missing items in exports

Still stuck

• See Support for how to contact the team and what to include.