Evidence & Exports

This page covers common problems with uploading Evidence and generating exports.

Evidence upload fails

Symptoms

• Upload stalls, errors, or the artifact does not appear.

Likely causes

• File type or size constraints.
• Network interruption.

How to fix

• Try a smaller file or a supported format.
• Retry in another browser or network.
• If the issue persists, contact Support with the file type, size, and timestamp.

Related: Evidence

My export is missing content

Symptoms

• Export runs, but expected items are not included.

Likely causes

• Some items are out of scope for the selected project or framework.
• Items are not linked as expected, for example Evidence not attached to a Control.

How to fix

• Confirm the relevant framework is enabled in the project.
• Confirm Evidence is attached to the relevant Controls; the project PDF reflects what is recorded on the project at export time.
• If you expect something to be included but it isn’t, contact Support with an example item ID.

Related: Reports & Exports

When to contact Support

Include:

• the export type you ran
• the project and framework name
• one example of what’s missing, including an ID if available
• the timestamp and a screenshot of the export settings