Access & Permissions

This page covers the most common issues caused by missing organization or AI System access.

I can’t see a tab or action

Symptoms

• A tab such as Connectors or an action such as Add Source is missing.

Likely causes

• Your role is view-only for that area.
• Some settings are only visible to admins.

How to fix

• Verify your role in the relevant scope:
  • organization-level settings are typically managed by Organization Admin
  • AI System configuration is typically managed by AI System Owner or AI System Editor
• If you don’t know who can grant access, ask an Organization Admin.

I get “not authorized” or “forbidden”

Likely causes

• You are not assigned to the AI System.
• Your AI System role doesn’t allow the action.

How to fix

• Ask the AI System Owner or an Organization Admin to grant you the needed AI System role.
• If you believe you already have access, contact Support with the AI System name and the URL.

I can view an AI System but can’t edit anything

Likely causes

• You are assigned a read-only role in the AI System.
• Ownership and editing are restricted to a smaller group.

How to fix

• Confirm your AI System role in the AI System header under My Role(s).
• Ask the AI System Owner to grant an editing role if you need to change settings, run workflows, or manage assignments.

When to contact Support

If you think access is configured correctly but the UI still behaves unexpectedly, send:

• the organization and AI System name
• the page URL
• your expected role
• what you tried to do and the exact error text