Support

If you’re blocked, have questions, or want to share feedback, the Modulos team is here to help.

Contact

• Email: [email protected]

If your organization has an agreed support channel, use that channel for fastest routing.

How to get help faster

Include:

• organization name
• project name
• page URL
• the action you took and what you expected
• what happened instead and the exact error text
• timestamp and timezone
• screenshots if the UI is involved

If the issue involves an integration, also include:

• integration type, for example Datadog or GitHub
• whether it affects one user or the whole project
• any recent credential rotation or permission changes

Severity and impact

To help prioritization, tell us:

• how many users are affected
• whether there is a workaround
• whether the issue blocks audit readiness or a time-sensitive deadline

Response times depend on your contract and deployment.

Self-serve first

• Troubleshooting for common issues and quick fixes
• Changelog for recent behavior changes